Support
Tickets, SLAs and escalations
Ticket intake, SLA clocks, escalation paths and CSAT. Breaches are visible while they can still be recovered.
What it does
Built around the work, not the database
- Ticket queues by product, priority and owner
- SLA clocks with breach warnings before they trip
- Escalation paths with named approvers
- CSAT capture on resolution
- Linked defects that flow into QA
Works alongside
The rest of Customer & Revenue
They resolve against the same org, so they agree on departments and people without an integration.