Courier Operations MicroERP

Accept parcels only for serviceable destination and address requirements.

• Validate structured delivery details
• Check postcode and service coverage
• Resolve incomplete addresses before dispatch

Preserve parcel membership during bulk transport.

• Scan parcels into closed bags or containers
• Record seal and destination
• Reconcile opening scans and missing parcels

Transfer parcel custody across operating partners.

• Match parcels and seal condition
• Obtain receiving-party acknowledgment
• Resolve custody gaps and partner disputes

Control money collected against delivered parcels.

• Define expected collection by parcel
• Capture collected amount and exceptions
• Reconcile agent remittance to completed deliveries

Settle parcel collections to the correct merchant.

• Match cleared collections to merchant accounts
• Apply approved deductions and holds
• Reconcile remittance and disputed balances

Record an appropriate proof of delivery for each parcel.

• Capture authorized recipient and timestamp
• Record signature, code or photo as configured
• Flag disputed or incomplete proof

Assign parcels to practical delivery routes and agents.

• Build route manifests and priorities
• Track attempts and route completion
• Reconcile undelivered parcels at return

Reconcile partner earnings and liabilities against handled parcels.

• Calculate pickup and delivery consideration
• Adjust for approved penalties or shortages
• Reconcile cash and final partner balances

Coordinate shipment information required by carrier or clearance partners.

• Collect declared contents and values
• Verify customer-supplied document completeness
• Track clearance requests and release status

Move closed parcel loads between network locations.

• Allocate bags to departure schedules
• Track arrival and unloading
• Reconcile late, short or damaged loads

Resolve differences between merchant orders and courier events.

• Match booked, picked and billed parcels
• Explain cancelled or unmanifested orders
• Review weight, return and charge disputes

Balance expected volume across hubs and delivery areas.

• Forecast parcels by lane and service day
• Compare hub and last-mile capacity
• Plan temporary resources and rerouting

Resolve failed attempts before a parcel becomes a return.

• Classify failed-delivery reason
• Collect customer correction or instruction
• Schedule reattempt or approved return

Stop or redirect a parcel under an authorized instruction.

• Identify current parcel location
• Validate hold or redirection authority
• Release, return or reroute with evidence

Group pickup commitments into feasible collection routes.

• Allocate pickups by area and window
• Confirm packages and shipper readiness
• Replan failed or excess-volume pickups

Support parcel delivery through approved collection locations.

• Reserve location or compartment capacity
• Verify recipient collection authorization
• Handle expired collection and returns

Return undeliverable parcels with custody and charge reconciliation.

• Authorize return after service rules
• Track reverse movement and handover
• Reconcile return charges and lost parcels

Determine the disposition of reverse or damaged parcels.

• Match returned item and original reference
• Record condition and missing contents
• Route approved restock, repair or dispute outcomes

Collect customer returns against authorized reverse orders.

• Verify return item and pickup conditions
• Record rejection or partial collection
• Track return to merchant or inspection centre

Detect missing or contradictory parcel events.

• Validate event sequence and location
• Flag duplicate or impossible scans
• Resolve missing custody evidence

Monitor the committed delivery service for each parcel.

• Calculate route-based promised milestones
• Identify aging and stalled parcels
• Prioritize recovery and customer notices

Route parcels to the correct next destination.

• Assign sort lanes from service routing
• Confirm scan and destination match
• Recover misrouted or unidentified parcels

Assign unique tracking identities to accepted parcels.

• Generate waybill and package references
• Validate shipper and consignee data
• Control label reprints and duplicate IDs

Rate parcels using verified weight and dimensional rules.

• Capture scale weight and dimensions
• Compare booked and measured chargeable weight
• Resolve weight disputes and adjustments