Workshop & Repair Management MicroERP

Track customer-approved garment alterations to handover.

• Measurements and instructions
• Tailor due dates
• Fitting and completion checks

Schedule and verify installation commitments attached to a sale.

• Site and readiness notes
• Technician appointment
• Customer completion acceptance

Expose repeat faults and unresolved product service commitments.

• Turnaround by fault type
• Repeat-visit patterns
• Warranty recovery status

Accept a repairable asset with a reliable record of its condition and ownership.

• Capture serial model accessories and reported fault
• Record received condition and customer authorization
• Check prior repairs and outstanding service restrictions

Coordinate bench work through diagnosis repair and testing.

• Allocate benches specialists and test equipment
• Track blocked jobs and awaited parts
• Rebalance priorities against promised completion dates

Resolve assets that cannot or should not be repaired.

• Record technical findings and economic assessment
• Obtain customer repair refusal return or disposal authority
• Reconcile storage fees components and authorized disposition

Identify assets requiring an approved manufacturer or service campaign.

• Match affected model serial and configuration ranges
• Plan customer contact parts and service appointments
• Record completed actions and unresolved campaign cases

Deliver traceable calibration services within the provider's competence.

• Record instrument identity reference standards and approved procedure
• Capture results uncertainty and reviewer decisions where applicable
• Issue controlled certificates and due-date records

Preserve component identity across disassembly and reassembly.

• Record removed repaired exchanged and installed components
• Link component serials to the parent asset
• Reconcile retained scrap and returned parts

Use authorized equipment data to support repair triage.

• Map device readings to customer assets
• Import fault codes usage and diagnostic events
• Track data gaps and technician-confirmed findings

Determine an evidence-based repair path before committing further work.

• Record symptoms tests and measured findings
• Separate confirmed faults from suspected causes
• Approve the proposed remedy and further investigation needs

Improve repair effectiveness using reliable completed-job evidence.

• Compare repeat visits causes and parts availability
• Identify model-specific recurring failures
• Review improvement actions and their outcomes

Close repairs only after documented testing and customer handover.

• Completion checklist
• Replaced-part record
• Customer acceptance or rework

Capture the device, reported issue and custody before service.

• Condition photographs
• Accessory checklist
• Customer receipt and estimate approval

Make verified technical experience reusable across similar jobs.

• Capture confirmed symptom-cause-remedy records
• Have a technical owner review reusable guidance
• Link recurring failures to training or service changes

Support customers while their primary asset is unavailable.

• Allocate suitable loaners with issue terms
• Record condition charges and return deadlines
• Reconcile swaps and recovery after repair completion

Track assets or components sent to manufacturers or specialist repairers.

• Obtain return authorization and required evidence
• Track shipment repair status and promised outcome
• Reconcile returned items charges and unresolved defects

Use parts appropriate to the asset and approved repair.

• Check model serial and configuration compatibility
• Record approved substitutes and supplier evidence
• Trace installed parts and removed components

Preserve asset custody between the customer and repair location.

• Schedule collection with asset and accessory details
• Record transport handovers and condition
• Confirm returned items and customer receipt

Restore used assets to a defined resale or redeployment standard.

• Grade incoming condition and approved refurbishment scope
• Track rebuild parts testing and resulting configuration
• Release a documented grade and warranty statement

Keep repair work tied to the correct approved technical information.

• Link model-specific manuals and service procedures
• Check current revision and technician competence
• Record deviations requiring technical review

Verify the repair before returning the asset to service.

• Run model-appropriate acceptance tests
• Record measurements defects and corrective cycles
• Authorize release with a completed test record

Recover eligible repair costs under an approved warranty arrangement.

• Link diagnosis parts labour and warranty evidence
• Submit claims under the supplier's actual rules
• Reconcile accepted amounts rejections and clawbacks