Lodging Front Office MicroERP

Coordinate requested arrival and departure transport.

• Travel details
• Vehicle assignment
• Pickup completion

Turn accepted event requirements into an operational banquet brief.

• Guest count and timing
• Setup food and equipment
• Department acknowledgement

Apply agreed cancellation terms and release held inventory.

• Policy reference
• Cancellation effective time
• Refund and room-release handoff

Allocate stay charges between guest, company and group accounts.

• Routing rules
• Split folios
• Unmatched charge exceptions

Confirm arrival and establish authorized room occupancy.

• Guest verification record
• Room readiness
• Occupancy activation

Close the occupancy and resolve the guest's account and handover.

• Departure checks
• Folio acceptance
• Room release to housekeeping

Resolve guest service failures with authorized remedies.

• Incident context
• Recovery approval
• Follow-up and closure

Track guest arrangements made through approved service partners.

• Request and supplier reference
• Booking confirmation
• Guest handover

Track reservation advances and approved payment guarantees.

• Advance amount and validity
• Stay application
• Release or forfeiture decision

Identify utility use needing operational review.

• Meter and occupancy context
• Consumption exceptions
• Improvement action tracking

Reserve event spaces with setup and breakdown buffers.

• Space capacities
• Conflict checks
• Configuration and turnaround time

Reserve group capacity and track agreed pickup commitments.

• Block dates and rooms
• Release dates
• Pickup against allocation

Accumulate stay-related charges under the correct guest or payer.

• Room and incidental charges
• Charge corrections
• Open balance review

Maintain authorized guest details and service preferences.

• Profile matching
• Stay history
• Consent and preference controls

Coordinate guest requests across operational departments.

• Room-linked request
• Assigned owner and due time
• Guest-confirmed resolution

Track the issue and cancellation of room-access credentials.

• Key issue record
• Replacement authorization
• Checkout cancellation

Connect authorized room access events to the lock system.

• Key issue requests
• Revocation acknowledgements
• Failed-device exception handling

Apply approved charges for occupancy outside agreed timing.

• Timing request
• Availability approval
• Charge confirmation

Record in-room minibar usage and reconcile replenishment.

• Consumption checks
• Folio charge posting
• Disputed-use resolution

Coordinate room availability and guest handovers across properties.

• Cross-property availability
• Guest relocation
• Property-level reconciliation

Close hotel operating dates with unresolved reservation and folio checks.

• Open arrival and departure review
• Unposted room and package charges
• Folio and settlement exceptions
• Room-status discrepancy checks
• Business-date close evidence

Explain room occupancy, yield and service-readiness losses.

• Occupancy by room type
• Rate and revenue measures
• Unavailable-room reasons

Track included meals or services against the booked package.

• Daily entitlement
• Consumption posting
• Overage and unused allowance review

Transfer accepted outlet charges to the correct guest account.

• Room authorization
• Charge deduplication
• Posting reversal reconciliation

Resolve arrival details before the guest reaches reception.

• Arrival estimates
• Required information collection
• Special-request follow-up

Represent sellable rooms and their physical operational attributes.

• Room types and capacity
• Amenities and accessibility
• Room-level restrictions

Create and amend a confirmed accommodation commitment.

• Stay dates and occupants
• Room type and rate
• Guarantee and amendment history

Assign actual ready rooms to arriving guests.

• Room preferences
• Readiness and block checks
• Allocation changes

Expose bookable room capacity after commitments and blocks.

• Room-type inventory
• Out-of-service deductions
• Availability reconciliation

Move guests between rooms without losing charges or service tasks.

• Move reason
• Old and new room state
• Department notifications

Connect food orders to occupied rooms and guest folios.

• Room and guest validation
• Kitchen handoff
• Delivery and folio charge

Turn named group occupants into controlled room assignments.

• Guest roster imports
• Sharing preferences
• Arrival and room changes

Coordinate optional facilities against guest and resource availability.

• Activity slots
• Resource allocation
• Entitlement or charge handoff

Extend or shorten stays while resolving availability and rate changes.

• Room and rate recheck
• Guest approval
• Revised departure and charges

Handle unreserved arrivals and unused bookings with clear disposition.

• Walk-in availability
• No-show review
• Charge or release decision